argh people..know what you want!

I think the American public is losing their ability to effectively communicate what it is that they want to each other. Tonight this guy called on the phone to ask if we could put a new screw in his son's glasses. I said that we could, as long as there were no extenuating circumstances. So then this guy shows up with a broken drill mount frame. I realize that this was the guy I had spoken to on the phone, and I just felt like screaming at him. He must know that a drill mount frame (which is a very expensive type of frame that is essentially just a nose piece and temples which is held together by tiny bolts that only a lab tech can deal with) is not a regular frame. So why couldn't he say so on the phone?! Especially since I was careful to try and check that he just meant "regular glasses" and he said he did.

This happened to me the the other day as well. This dude came in with some sort of personal assistant. They hand me some glasses that are folded up and some receipt and say they need new glasses. I wasn't going to read the receipt beyond the guy's name and the glasses looked okay. I just thought he needed new glasses. Long story short, the guy's glasses were smooshed into these opera glasses sort of shape and it was a warranty job. Okay people, that's when we say "I have the warranty and my glasses are ruined" and not just hand me a pile of stuff and say you need new glasses. Then I kept having to apologize because I misunderstood after he chose some pair of glasses that would be like 600 bucks! ARGH!

No customer here can ever seem to give any information unless we pound it out of them. They drift in like the ocean's current brought them here and say something like "I need some glasses" and look at us expectantly. Then we have to question them forever to find out what they actually need. Do they have their own prescription or do they need an exam? Are they just hear to find out the price or do they want to start looking? One of these "I need glasses" people complained to the corporate office about me because I wasn't helpful enough. I DID NOT KNOW WHAT YOU WANTED, YOU INCOMPREHENSIBLE IDIOT! I told you where the glasses were and said you should ask if you needed my help. You did not ask for my help. Sorry, you dumb douche.

Oh, I just can't take much more. If I walk into a business where a prescription is required I am prepared to give people enough information to help me. I don't go to the pharmacy and say "I need medicine" and then just stare at the counter person.

Let's all just try to think about what we want, and then ask for it clearly, okay?