the joys of holding

So soon after the verizon debacle, I am very VERY unhappy to have a new issue with comcast. Last month, comcast decided that they were going to start charging us for their internet, even though we have verizon's internet. So we didn't pay them for that portion and I wrote a note on the bill telling them why not and asking them to check their records. So today I finally opened the comcast bill that came last week, and they're saying that out bill is "past due" and have charged us again for internet that we don't have. Seriously, get f-ed. So, I call them and sit on hold for 30 minutes. This is what holding for comcast sounds like:

Do you know the way to San Jose --CRACKLE! Today is September 9th and we have outages in the following areas: blah blah times 25 or so-- I've been kissed by a rose on the --CRACKLE! Today is Sept. 9th blah blah blah--
repeat the above by 20 minutes or so.

Finally, I was talking to my mom on my cell phone in the other ear at the same time and realized I wasn't even sure if I was actually on hold or had just been shoved out the back door into permanent hold land. No part of the hold message said anything about anyone actually picking up so then I got mad and hung up and threw the phone. Obviously, this problem remains unsolved.